/Terms of Service

Terms of Service

The terms for using the Operating Security Solutions website.

This page is a draft pending attorney review. It will be finalized, and an effective date added, before OSS accepts client work.

01Agreement to these Terms

These Terms of Service (the "Terms") are a legal agreement between you and Operating Security Solutions ("OSS", "we", "us", or "our") about your use of this website, including every page at this address, the consultation request form, and any message you send us through it (together, the "Site").

By using the Site or sending a consultation request, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.

If you use the Site on behalf of someone else, such as a creator you manage, an agency, a brand, or a venue, you confirm that you have authority to accept these Terms for them, and "you" includes that person or organization.

02Definitions

  • Client means a person or organization that signs a Service Agreement with OSS.
  • Principal means the person OSS is engaged to protect, such as a creator, streamer, host, or invited talent.
  • Service Agreement means a separate written agreement, signed by OSS and a Client, that describes specific protection services, fees, and terms.
  • Consultation Request means information you send us through the contact form, or otherwise, to ask about services.
  • Services means executive protection, event security, and related coordination services that OSS provides under a Service Agreement.

03Who may use the Site

You must be at least 18 years old to send a Consultation Request. If a Principal is under 18, a parent, legal guardian, or authorized manager must make the request and sign any Service Agreement.

You may not use the Site if applicable law prohibits you from doing so.

04The Site is information, not an offer

The Site describes the kinds of services OSS provides and how we work. Nothing on the Site is an offer to provide Services, a quote, a promise of availability, or a contract.

Descriptions of services, processes, timelines, and examples are general. The scope of any engagement is set only in a signed Service Agreement.

05No professional advice

Content on the Site, including answers to frequently asked questions about licensing, permits, staffing, and pricing, is general information. It is not legal, security, or other professional advice for your situation, and it may not reflect the most current law or practice.

Do not rely on Site content to make decisions about your safety or legal obligations without getting advice specific to your circumstances, including from a qualified attorney or from OSS under a Service Agreement.

06Consultation requests

Sending a Consultation Request does not create a Client relationship, a duty to protect, or any obligation for either side. OSS may ask follow-up questions, propose a different scope, or decline any request for any lawful reason, including availability, risk, or a conflict with another engagement.

Send only the information we need for a first conversation. Do not include passwords, financial account numbers, government ID numbers, or medical information in a Consultation Request.

If you share information about a Principal or any other person, you confirm that you have their permission, or the legal right, to share it with us.

07Service Agreements control

All Services are provided only under a signed Service Agreement. The Service Agreement sets the scope, schedule, personnel, fees, payment terms, cancellation terms, confidentiality terms, insurance, and allocation of liability for that engagement.

If these Terms conflict with a Service Agreement, the Service Agreement controls for that engagement.

08Not for emergencies

The Site, the contact form, and our email are not monitored around the clock and are not an emergency service. If you or anyone else is in immediate danger, call 911.

Do not use the Site to report a crime in progress or a threat that needs an immediate response.

09No guarantee of safety or outcome

Protection services reduce risk. They cannot remove it. Security professionals cannot control the actions of third parties, crowds, venues, or events outside their reasonable control.

OSS does not promise or guarantee that any person, property, or event will be free from harm, loss, disruption, or embarrassment, and nothing on the Site should be read as that kind of promise.

Any protection plan depends on accurate, complete information and on cooperation from the Client, the Principal, and the people around them.

10Licensing and compliance

Private security services in Florida are regulated under Chapter 493, Florida Statutes, by the Florida Department of Agriculture and Consumer Services, Division of Licensing. OSS will publish its agency and manager license numbers on this site once they are issued, and will not provide protection services before then.

OSS personnel are private security professionals, not law enforcement officers, and do not have police powers. They act within the limits of Florida law and the applicable Service Agreement.

11Confidentiality

We treat Consultation Requests as confidential business information. We share them only with the people at OSS and the service providers who need them to respond, as described in our Privacy Policy.

If you want a non-disclosure agreement before sharing schedules, locations, or other sensitive details, say so in your request and we will agree on confidentiality terms before you share them.

Confidentiality obligations for an engagement are set in the Service Agreement or a separate non-disclosure agreement, and those documents control over this section.

12Acceptable use

You agree not to:

  • send false, misleading, or fraudulent information, or make a request on behalf of someone without their authority;
  • use the Site to harass, threaten, stalk, or locate any person, or to try to obtain information about OSS clients, personnel, schedules, or operations;
  • try to gain unauthorized access to the Site, its servers, or any connected system, or probe, scan, or test their security;
  • interfere with the Site, including by sending spam, malware, or high volumes of automated requests;
  • scrape, copy, or collect content or data from the Site by automated means;
  • use the Site in any way that violates the law or the rights of another person.

13Intellectual property

The Site and its content, including the OSS name, logo, text, graphics, photographs, video, and design, are owned by OSS or its licensors and are protected by copyright, trademark, and other laws.

You may view and print pages for your own information about OSS services. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works from Site content, or use the OSS name or logo, without our written permission.

If you send us feedback or suggestions, we may use them without any obligation to you.

14Images on the Site

Some images on the Site are illustrations, including images created with digital tools, and do not show actual OSS clients, personnel, or engagements.

Event photographs show the kinds of events OSS supports. Unless we say so expressly, the people, brands, and organizations shown in photographs are not OSS clients and do not endorse OSS.

If you believe an image on the Site uses your work or your likeness without permission, contact us and we will review it promptly and remove it where appropriate.

15Third-party links and services

The Site may link to websites or services operated by others. We do not control them and are not responsible for their content, policies, or practices. Your use of them is at your own risk and subject to their terms.

16Communications

By sending a Consultation Request, you agree that we may contact you by email or phone about that request.

We send marketing email only with your consent, and every marketing email includes a way to unsubscribe. We send text messages only with your prior express consent, and you can reply STOP at any time to opt out.

You agree that notices we send you by email satisfy any legal requirement that a notice be in writing.

17Disclaimer of warranties

The Site is provided "as is" and "as available." To the fullest extent permitted by law, OSS disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Site will be accurate, complete, current, uninterrupted, secure, or free of errors, viruses, or other harmful components.

18Limitation of liability

To the fullest extent permitted by law, OSS and its owners, officers, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising from or related to your use of the Site, even if we were advised of the possibility of those damages.

To the fullest extent permitted by law, the total liability of OSS for any claim arising from or related to the Site is limited to one hundred U.S. dollars (US$100).

OSS is not responsible for the acts or omissions of third parties, including other visitors, venues, platforms, or people you meet in connection with the Site, or for any dispute between you and a third party.

Liability for Services is governed only by the Service Agreement for that engagement. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct.

19Indemnification

You agree to defend, indemnify, and hold harmless OSS and its owners, officers, employees, contractors, and agents from any claims, losses, damages, liabilities, costs, and expenses, including reasonable attorney fees, arising from: (a) your misuse of the Site; (b) your breach of these Terms; (c) information you provide that is false or that you had no right to share; or (d) your violation of any law or the rights of another person.

20Suspension and termination

We may suspend or block access to the Site, or decline any Consultation Request, at any time and for any lawful reason, including a suspected violation of these Terms.

Sections that by their nature should survive, including those on intellectual property, disclaimers, limitation of liability, indemnification, and governing law, survive any termination.

21Changes to the Site and these Terms

We may change, suspend, or discontinue any part of the Site at any time.

We may update these Terms. When we do, we will post the updated Terms on this page and update the effective date. Changes apply from the time they are posted, and your continued use of the Site after an update means you accept the updated Terms.

22Events beyond our control

OSS is not responsible for any failure or delay in operating the Site or responding to a Consultation Request that is caused by events beyond our reasonable control, including natural disasters, severe weather, public health emergencies, civil unrest, acts of government, and outages of internet, hosting, or email services.

23Governing law and disputes

These Terms and any dispute arising from or related to the Site are governed by the laws of the State of Florida, without regard to its conflict of law rules.

Before filing any claim, you agree to contact us and try in good faith to resolve the dispute informally for at least 30 days. If it is not resolved, any claim must be brought in the state or federal courts located in Miami-Dade County, Florida, and you and OSS consent to the jurisdiction of those courts.

To the fullest extent permitted by law, any claim must be brought individually, and not as a plaintiff or class member in any class, collective, or representative proceeding.

To the fullest extent permitted by law, you and OSS each waive any right to a jury trial for any claim arising from or related to the Site.

To the fullest extent permitted by law, any claim arising from or related to the Site must be filed within one year after it arises, or it is permanently barred.

24General terms

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and OSS about the Site. A Service Agreement governs Services.
  • Severability. If any part of these Terms is found unenforceable, the rest stays in effect, and that part is enforced to the fullest extent allowed.
  • No waiver. If we do not enforce any part of these Terms, that is not a waiver of our right to enforce it later.
  • Assignment. You may not transfer your rights under these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Headings. Headings are for convenience only and do not affect meaning.

25Contact

Questions about these Terms: use the contact form on this site.

Request a Consultation